TESTIMONIALS
We are fully committed to providing exceptional customer service to each and every client. Please see below, what our clients say about us.
Excellent
Based on 49 reviews
Michael Radny
02/11/2023
Needed an urgent service to unlock my front door as I had left both my spare key and main house key inside. Called several locksmiths prior, however, all the servicemen were busy being 3:30 in the afternoon on a Thursday. Fortunately Jay was able to accommodate and gave my a 30 minute time frame, and to my glorious surprise, arrived within 20 minutes. He was extremely helpful, and finished unlocking the door in under 5 minutes without at hassle. He was an absolute life saviour, especially in the 30+ degree weather, and the service charge was nothing in comparison to having to break a window to get in (all jokes aside). Absolute pleasure dealing with Jay and the team, and would highly recommend them to friends and anybody SOR, especially in the Como region. If I ever lock my keys inside again, Jay and Efficient Lock And Key will definitely be my go to.
I can not thank them enough. I will reiterate the friendliness and professionalism that they brought to the job. Absolutely elated and ecstatic with their workmanship. In a time where friendliness and professionalism rarely go hand and hand, Efficient Lock And Key go above and beyond to deliver. Whilst I hope I'll never need their services again, they will be the first I'll contact without a doubt. Thank you so much again and I hope this review finds others in similar situations to go to this company first to experience what pure professionalism and expertise actually entails.
Christina Tan
27/10/2023
Jay installed a digital lock for my aged parents. He even went to their home to resolve a problem unrelated to the new lock but the old one, without any charge. I would highly recommend Jay as he’s honest, efficient & kind
Larissa Ho
10/10/2023
Jay was brilliant, prompt in responding to queries and an appointment was quick, fast and easy to arrange. He was patient and professional as he made quick work of the lock issues i had. I'd highly recommend him, and will definitely keep his number handy for next time!
Yvonne
06/10/2023
Efficient Lock And Key certainly lives up to their name. I required a time sensitive job this week, not only did Jay provide great affordable solutions to fix my issue. He was also very knowledgeable and did the job to a very high standard. Very honest company, highly recommended. Thanks!
Shannon Cook
03/10/2023
Jay came on recommendation when I needed a visiting locksmith at our home based south of the river. Jay came to repair our front door which had a lock issue. He was very prompt with contact and was able to come in a time frame that suited me well. He is very knowledgeable and was able to fix the issue very quickly, on top of that he was a nice bloke happy to explain the issue and able to take eftpos payment at the end of the job.
I would absolutely recommend Jay and if ever have the need he will be my go to locksmith.
VK NG
01/08/2023
Jay Hepden is responsive, punctual, efficient and well-priced. Thank you.
Caroline
29/05/2023
Wow, what has been written is true. Lovely person, hard working, knows his trade, he made it look easy. Thank you,
Ebony Rose
24/05/2023
Jay was a superstar. Super efficient and managed to fix my lock without having to replace it. He was there at short notice. Very happy with the service. Would definitely recommend. Thank you